Of course, everything inside the Cases section is protected by a PIN and also End to End encryption, an encrypted communication system in which only those involved directly in communication (therefore customer and agency) have access to the data. 

For more information, read how it works for the customer.

Yes, all the evidence collected during the investigation is valid in court.

For more information, read how it works for the customer.

Yes, the agency may refuse to open an investigation if it deems it appropriate. If this happens, you will receive an immediate refund of your purchase and, if available, other agencies that provide the same service.

No, if a case is suspended at investigations initiated you will receive a voucher to use for another service or waiting for ongoing investigations to resume.

For more information, read how it works for the customer.

Refunds cannot be requested directly on Fidavo.com. If the agency rejects the case and investigations are not started, the system automatically refund the customer the full amount of the service purchased and the platform proposes other agencies willing to carry out the investigation in the same place and on the same days (if required) indicated by the customer.

If, however, the case is never completed because the agency suspends the case, the customer is sent a voucher with a residual credit to be used for other purchases or to be kept in case the investigation is restarted.

For more information, read how it works for the customer.

No, the identity of the agents is hidden from the customers. The latter have direct contact only and exclusively with the agency to which they have entrusted the case solving. The agency acts as an intermediary between client and agent. Through the storyline of the case the customer can have track of the actions carried out by the investigator.

No, the video call has unlimited duration.

For more information, read how it works for the customer.

Here are the steps.

1. The customer seeks the most suitable service for his needs

2. Chooses the agency to which to entrust the task

3. Make the transaction

4. The agency evaluates the case, also contacting the customer by messaging and video calling.

5. After the agency approves the case, investigations begin 

6. When the case is completed, the customer can download the final report.

For more information, read how it works for the customer.

The tools available to the customer to communicate with the agency are:

- the video call, which is linked to the individual case and is accessible from the Cases panel, selecting the case in question;

- the chat with the agency, also linked to the individual case and reachable from the Cases panel;

- messages can be sent at any time and also allow the exchange of attachments.

For more information, read how it works for the customer.

The customer has a search bar inside which he can type the keywords related to the product/ service he needs. In case of operational service must also specify where and when it needs this service, so that among the search results can appear only agencies that are actually available to perform that service on the days indicated.

For more information, read how it works for the customer.

Automatically the customer receives the full refund of the purchase and the platform suggests by email other agencies, if any, available to provide that service.

For more information, read how it works for the customer.