FAQ
You can choose only among the products included in the catalog of the platform. You don’t have to enter them all and you can customize the sale price.
For more information on agency, read how it works for agency.
Of course, you can choose to refuse a case and communicate the reason for the refusal. In this case, the platform will automatically refund the customer the full amount of the service purchased.
For more information on agency, read how it works for agency.
Yes, you can suspend a case at any time by stating a valid reason.
To do this, access the case in question, below the case number you can change its status by clicking on Suspend the case. After confirming, a text box will open in which you can write the reason for the suspension.
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No, the assignment is made available by Fidavo.com because it is built through an automatic system that allows the auto-compilation of data relating to the customer, the target (if any) and the case itself.
It depends on the subscription plan, with the Entry plan it is totally free, the platform retains a 20% commission on each sale.
Visit the page on Subscription Plans for more information.
You can register with Fidavo.com only if the investigative institute you represent has a license issued by the Prefecture, at the competent office, as required by Ministerial Decree 269/2012.
This prefectural license, also called Public Security license, has a three-year duration.
For more details on how to get a prefectural license, see How to become a private investigator.
You can have one or all of the permissions to operate in the following areas:
- survey activities in the private sector;
- survey activities within the company;
- investigation activities in the insurance field;
- investigation activities in the commercial field;
- business information activities;
- defensive investigation activity;
- activities provided for by special laws or ministerial decrees.
For more information on agency, read how it works for agency.
Once logged in, click on Product Catalog, in the main menu on the left, and then on Products.
Click on the green Add New button.
Select the product you want to sell from the drop-down menu.
Read all the product details and then customize it by clicking on the green button at the bottom right Customize product.
It will start a next step in which you can change the selling price compared to the one established by the platform and you can indicate the period of time in which you want to make it available.
PLEASE NOTE. If no availability period is selected, the product is always available.
In the same way you can add Extra Products to your catalogue, by clicking on Product Catalogue and then on Extra Products.
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- How to it works for the agency
The agency receives the funds, directly to its Stripe account opened during registration.
For more information on agency, read how it works for agency.
Depends on the subscription plan.
- Entry Plan: 3 investigators
- Professional Plan: 15 investigators
- Premium Plan: 100 investigators
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The opening of a Stripe account is necessary because when a customer purchases from the catalog of an agency, automatically Fidavo sends the funds to the agency account and in this step retains its commission.
To open a Stripe account you need to register again by entering an email address and a password. The account will be verified with double authentication that involves sending an email to the address entered and also sending a code via SMS to the number indicated.
Once this verification is necessary, Stripe asks for some details on the type of activity such as address, what type of activity it is, the email address of the activity and the URL of the website.
The next step involves entering information on how you want to receive the payment, then Currency and IBAN, and finally customer service data: the item that will end up on the statements, the abbreviated item, the number for customer support.
Dashboard Stripe
From the platform internal dashboard, the agency can land directly to the Stripe dashboard where it can manage all transactions, receipts, payments, keep tabs on account balance, customers and reporting section.
For more information on agency, read how it works for agency.
If you have other head offices and want to register on Fidavo.com to sell in those cities through the platform, you can do so depending on the plan you have signed up for.
- Entry Plan: 1 location
- Professional Plan: 2 locations
- Premium Plan: 5 locations
Read Agency Subscription Plans for more details on the features of subscription plans.
The agency must be at least one year old
- Must have all necessary licenses and these must be valid
- Must be up-to-date professionally.
For more information on agency, read how it works for agency.
If you want to register your agency you need the following valid documents
- Identification card of the agency representative
- Fiscal Code of the agency representative
- Latest chamber of commerce certificate of the agency
- Copy of prefectural license
- Tariff schedule
- ISO 9001 certification
- ISO 18001 certification
For more information on agency, read how it works for the agency.
The main differences between the three subscription plans are found in the payment of an annual fee, in the number of locations that you can register, in the number of agents to which you can request a connection, in the percentage fee on a single sale.
Here are the details.
1. Entry Plan
- The agency does not pay an annual fee
- It has a single location from which it can offer its services
- Can connect to 3 investigators
- The percentage fee on each service is 20%
2. Piano Professional
- The agency pays an annual fee of € 500,00
- You can choose 2 national locations from which to offer your services
- Can connect to 15 investigators
- The percentage fee on each service is 15%
3. Premium Plan
- The agency pays an annual fee of € 1,500.00
- You can choose 5 national locations from which to offer your services
- Can connect with 100 investigators
- The percentage fee on each service is 7% and will always appear at the top of the search results.
For more information on agency, read how it works for agency.